Web Site Privacy Statement

General

Valvoline (Australia) Pty Limited (ABN 86 000 446 855) takes care to respect the privacy of its online visitors. Valvoline (Australia) staff are accountable to comply with the privacy principles contained in this statement.

This policy statement applies to all users and browsers of this web site. This statement is part of the general Valvoline (Australia) commitment to privacy and the National Privacy Principles and is part of the general privacy policy statement.

The extent and type of information collected from you on this web site depends on your use of the site.

Non-Personal Information

If you visit this web site and read or download materials, such as car care tips or race team results, the information we receive is statistical only and will not be used to identify you personally.

This web site makes some use of data that only indirectly identifies users and browsers. In the following circumstances:

Computer Information - to enable communication between your computer and the server hosting this web site, it is necessary that your web browser provides your computer's network address, so that our web server can address its replies back to the correct machine. In addition, the browser type and operating systems which you use may also be recorded. This information will never be used by Valvoline (Australia) to personally identify you.

Navigation and Click-Stream Data - browsing this web site generates a "foot-print" or trail of the pages you have visited, the amount of data transferred and the time and duration of access. This information is recorded against the network address supplied by your web browser. This information will never be used by Valvoline (Australia) to personally identify you.

Cookies - a cookie is a very small text file placed on to your computer when you visit a web site. Cookies are used to enhance the online experience - for example, "session cookies" are created at the beginning of the user's search session and discarded at its conclusion. The cookie is not used to collect or store information about the user, only to allocate a temporary identifier to the search session. Without the session identifier, the user might lose the entire search context each time a new page is visited during a session. Most web browsers recognise when a cookie has been offered or placed on your computer. Most web browser software enables you to decide whether you wish to reject or accept the cookie. Check with your software supplier if you are not sure. If cookies are disabled, you may find this web site provides less than desirable functionality and speed, for the reasons described above.

Valvoline (Australia) does not use cookies to identify you personally, to connect your personal identity with your computer address or to track the navigational habits of identified visitors.

Storage Retention Use and Disclosure - apart from enabling our respective computers to communicate with one another, the information referred to above is collected and recorded in logs which are archived for use by our web site manager. The statistics generated by the collection of this information helps us to improve our web site from time to time and to make it more interesting and relevant to browsers. It may also help us determine market preferences for various product lines we offer. In some circumstances the statistics generated from the collection of the abovementioned information may be used by our marketing department to promote our goods and services or to obtain further research and insight into market preferences and trends. No information collected in the abovementioned manner will be linked to your name, address or other identifier and Valvoline (Australia) may therefore disclose it to third parties to assist it with marketing or its management of this web site and its other information technology.

Personally Identifiable Information

As a general rule, information that can directly identify an online visitor is collected at this web site only when offered by the visitor voluntarily and on an informed basis.

If you send us an email message we will use your email address and other information you supply to respond to your message.

If we wish to use your personal information to advise you about other Valvoline (Australia) goods and services, we will inform you of this and provide you with an opportunity to decline to receive such communications from us.

Please note that Valvoline Australia has outsourced management of its information technology to Primur Systems and Resources Pty Limited ("Primur"). Valvoline Australia has an agreement in place with Primur which obliges it to comply with our privacy policy and to comply with the Privacy Act and National Privacy Principles.

Primur will not normally take any specific interest in any personal information to which it has access as a result of the aforementioned outsourcing arrangement. Nevertheless you are advised that, in its role as manager of Valvoline Australia's information technology, Primur will be privy to personal information submitted electronically to Valvoline whether via this web site or by email.

We will not otherwise disclose your personal information to third parties unless:

1. we have your consent;
2. making the disclosure is related to the primary purpose for which we have collected the information and we deem that you would reasonably have expected us to make the disclosure; or
3. we are required to do so by law, in which case we would inform you unless doing so itself is unlawful or would impede or defeat the purpose of the disclosure.

We never sell your personal information.

Any personal information we do collect will be retained only for so long as is necessary to fulfil the purpose for which it was collected or so long as it may be required by law (for example, taxation laws require the retention of records for certain periods).

A Special Note to Parents and Caregivers

This web site is not intentionally designed for or directed at children of 18 years of age or under. It is our policy not to knowingly collect or record information about anyone under the age of 18. Children 18 years of age or under visiting this web site should ask their parent's or guardian's permission before sending any personal information, such as their names, home addresses or email addresses. We recommend that parents use software or other tools by which they can assure that their children's use of the internet reflects their preferences, requirements and the law.

Access, Further Information and Complaints

You are entitled to access to all personal information held by Valvoline which identifies you. If you would like to exercise your right of access please contact the Valvoline online privacy officer whose details are set out below.

If you would like further information or if you wish to make a complaint about the collection or use of information via this web site, please contact the Valvoline online privacy officer: